RETURNS & EXCHANGES

It is absolutely important to us that you are completely satisfied with your purchase, which is why we accept returns.

CAN I RETURN MY ITEM FOR A REFUND OR EXCHANGE? 

If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund. Due to hygiene reasons, bottoms and bodysuits cannot be refunded or exchanged unless deemed faulty. Bras may be exchanged for a different style or colour of equal value or returned for store credit.

If the Bra you wish to exchange is out of stock, OC Intimates reserves the right to present the customer with a credit note or the choice of another product of equal value. If the product you wish to exchange your item for is out of stock, this does not mean it is eligible for refund as it is not faulty, and other options are available to exchange for the customer. 

Please note we strictly do not offer refunds for change of mind or an incorrect selection of size. We are more then happy to offer you an exchange of item or a credit note valid for 12 months so you are able to make a selection of another item/s.

All returns or exchanges are accepted if they are received back within 10 days of delivery. You must notify OC Intimates at intimatesoc@gmail.com to confirm your return. The cost of shipping is at the customers expense and is non-refundable. Items received outside this time frame will not be accepted and will be sent back to the customer. 

HOW LONG AFTER PURCHASE CAN I MAKE A RETURN? 

All returns or exchanges are accepted if they are received back within 10 days of delivery. You must notify OC Intimates at intimatesoc@gmail.com to confirm your return. The cost of shipping is at the customers expense and is non-refundable. Items received outside this time frame will not be accepted and will be sent back to the customer. 

HOW TO MAKE A RETURN: 

Please note: Before a refund can be done, you contact OC Intimates for approval at intimatesoc@gmail.com within 24 hours of receiving order. 

Your return will only be accepted if the returned item is unworn, unaltered and unwashed and free of any fake tan, makeup or deodorant marks on it, even if only tried on. 

It is also very important that you label the items as ”RETURNED GOODS”. Failure to do so will result in the package being held in customs and charges may be applied for customs duty. The parcel will not be released and forwarded to us unless YOU the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Canadian Customs Dept at customers expense.
Once OOH CHERRY has received your returned package, all returned items will be inspected before a refund. OOH CHERRY reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender, at customers expense. You will be notified via email if your returned item is not suitable for a refund.

Please note that the goods are your responsibility until they are returned to OC Intimates . OC Intimates will not issue a refund on item/s that are not received or are lost in transit.

The customer is responsible for all return shipping and handling costs, as well as duties and/or taxes for International orders.

HOW LONG DOES A REFUND TAKE? 

We aim to process all returns within 5-7 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. All refunds will be processed through PayPal. Please note we do not contact a customer as soon as your item arrives back to us, but only once your refund / exchange has been issued 10-14 working days later. The refund will be processed back to your original method of payment.

CAN I GET MY SHIPPING FEES BACK? 

We regret to inform you that any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.

I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED. 

We’re really sorry if we’ve made a mistake with your exchange/refund. Please send us a message at intimatesoc@gmail.com so we can fix this for you right away.

AM I STILL ABLE TO RETURN MY ITEM IF THERE IS MAKE-UP OR FAKE TAN AROUND THE NECKLINE? 

Unfortunately we’re only able to accept returns back in the immaculate condition they were received in.

I HAVE RECEIVED A FAULTY ITEM. 

We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us an image so we can look into this & organise for another one to be sent to you!

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER. 

We’re really sorry if we’ve made a mistake with your order. Please send us a message so we can fix this for you right away.

DO I HAVE TO PAY FOR RETURN POSTAGE? 

We’re unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we’re also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

HAVE YOU RECEIVED MY RETURN? 

Please allow up to 14 working days for your parcel to be returned to OC Intimates. We will send you a confirmation email receipt once your return has been refunded. If you haven’t heard any communication from us after the 10 working day timescale, please contact our customer care team with your order number and details of the items returned.
If you’ve returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.

Close Menu
×
×

Cart